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Return Policy

Refund & Returns Policy
Effective Date: September 22, 2025

At Zewss Products, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a clear and simple return process.

Returns

  • You may return most new, unused items within 30 days of delivery.

  • Items must be in original condition, with packaging, tags, and any included accessories intact.

  • How to start: email support@zewssproducts.com with your order number to request a Return Merchandise Authorization (RMA). We’ll provide return instructions and a shipping label (if applicable).

  • Returns sent without prior approval will not be accepted.

  • RMA validity: RMA numbers expire 14 days after issuance.

  • Shipping costs: Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

  • International returns: Customers are responsible for return shipping, customs, duties, and taxes. We cannot accept COD returns.

Refunds

  • Once we receive and inspect your return, we’ll notify you by email.

  • If approved, refunds are issued to your original payment method for the product price (excluding original shipping) within 5–10 business days. Please allow additional time for your bank/card to post the credit.

  • Refunds exclude return shipping unless the return is due to our error.

Exchanges

  • We don’t offer direct exchanges. Please return the item and place a new order at www.zewssproducts.com.

Damaged, Defective, or Wrong Items

  • Contact us within 7 days of delivery at support@zewssproducts.com with your order number and photos of the issue (product, packaging, and shipping label).

  • We’ll provide a prepaid return label and issue a replacement or full refund (including shipping).

Non-Returnable Items

  • Opened personal care or beauty products (e.g., serums, shampoos); for hygiene reasons, used/opened items can’t be returned.

  • Perishable goods (e.g., teas, food items).

  • Gift cards and items marked “final sale.”

Return Address
Zewss Products
510 Brian Ln
Kyle, TX 78640
United States

Contact Us
For return inquiries, email support@zewssproducts.com or call +1-818-602-7530

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