Return Policy
Effective Date: September 22, 2025 At Zewss Products, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a clear and simple return process. Returns
- You may return most new, unused items within 30 days of delivery for a refund.
- Items must be in original condition, with packaging, tags, and any included accessories intact.
- Process: Email support@zewssproducts.com (mailto:support@zewssproducts.com) with your order number to request a Return Merchandise Authorization (RMA). We’ll provide return instructions and a shipping label (if applicable).
- Returns sent without prior approval will not be accepted.
- Shipping Costs: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Once we receive and inspect your return at our facility, we’ll notify you via email about approval.
- If approved, your refund (full purchase price, excluding original shipping fees) will be issued to your original payment method within 5-10 business days.
- Allow additional time for your bank or card issuer to process the refund.
- Refunds exclude return shipping costs unless the return is due to our error.
- We do not offer direct exchanges. To get a different item, return the original and place a new order at www.zewssproducts.com.
- If your order arrives damaged, defective, or incorrect, contact us immediately at support@zewssproducts.com (mailto:support@zewssproducts.com) with your order number and photos of the issue.
- We’ll provide a prepaid return label and issue a replacement or full refund (including shipping) at no cost to you.
For health and safety, the following cannot be returned:
- Opened personal care or beauty products (e.g., serums, shampoos).
- Perishable goods (e.g., teas, food items).
- Gift cards and sale items (marked “final sale”).
Zewss Products
510 Brian Ln
Kyle, TX 78640
United States Contact Us
For return inquiries, email support@zewssproducts.com (mailto:support@zewssproducts.com) or call +1-818-602-7530.
Shipping Locations
KLYR Skincare currently ships to [list of countries/regions you serve, e.g., the U.S., Canada, and select international destinations]. If your location is not available at checkout, please contact us at [customer support email].
Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping MethodEstimated Delivery TimeCostStandard Shipping3-7 business days[Insert Cost]Expedited Shipping2-3 business days[Insert Cost]Overnight Shipping1 business day[Insert Cost]
Note: Delivery times are estimates and may vary due to unforeseen circumstances.
International Shipping
- We offer international shipping to select countries.
- Delivery times may vary based on customs processing in your country.
- Customers are responsible for any customs duties, taxes, or import fees.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order [insert tracking link if applicable].
Lost or Stolen Packages
KLYR Skincare is not responsible for lost or stolen packages. If your package shows as delivered but you have not received it, please check with your local courier or contact our support team for assistance.
Shipping Delays
While we strive to deliver orders on time, delays may occur due to weather conditions, carrier issues, or high order volumes. We appreciate your patience and will do our best to keep you updated.
For any questions or concerns regarding your order, please reach out to us at [customer support email].